FAQ

Order and Shipping Information

Q. I need help ordering?

Look for the purple & white button on the lower right side and send us a text, we are here to assist in anyway we can and will respond promptly

Q. Where do you ship from?

We ship from Queens New York - via USPS & UPS were applicable

Q. When do you ship your deliciously decedent items?

We ship on Mondays to ensure you receive the freshest tasting product!  We will work with you to ensure the items you ordered are shipment so they are received by a specific day.  Processing times may vary throughout the year based on seasonal fluctuations - [holidays and extreme weather conditions]

Breads | Cookies | Brownies are temperature sensitive so we want to ensure they are shipped via USPS priority which will ensure a quicker delivery.  It is noted, you should consider setting up notifications once you receive your tracking information.

It is important to note, we do not ship CodFish Balls | Slap Yo Mama Coleslaw | Carefree Carrot Cake w|icing.  These items are all curbside pickup Specials

Q. Do You Deliver?

Not at the present time. Coming Soon.  In the meantime we do offer curbside pickup

Q. My Order has not arrived, what next?

Please check your email for the notification of shipment - next check with the carrier [USPS] next reach out to us at sales@mumskitchensnyc.com.  If your package is marked as delivered per USPS website, MumsKitchens NYC is not responsible for lost or stolen packages.  We will however, do our best, to find a way to make it right for you.

Q. Can I Return an Item

No. We are not able to take any returns on Food Items! We can however, work with you to find the best solution for the issue[s] you encountered that are acceptable to both of us

 

General Questions

General Hygiene |  Hand washing  |  Contractors

As a small business, we have had many safety precautions in place before the pandemic started!  We have just upped our requirements!  Everyone is required to wear a mask & gloves.  Everyone is encouraged to not touch their eyes nose nor mouth while working.  If they do, they are required to change their gloves.

Hand washing and changing gloves between activities is a must. 

No one is allowed into our kitchen/facility

All deliveries are made and picked up curb side!

All orders are picked up curbside!

We adhere to CDC guidelines and recommendations

Q. Food Allergens?

The Deliciously Decadent Treats are made in a facility where nuts [Macadamia | Walnut | Pecans | Almonds are present] ingredients of milk, wholewheat and eggs are also present!

Please note we have separate mixing bowls, utensils and baking pans for our Vegan & Gluten Free items

Q. Does your baked goods have any additives or preservatives

No. We do not use additives nor preservatives in any of our products

Q. Who creates the special flavor combinations?

A majority of our recipes were passed down by my Mama & GrandMama! We are a made from scratch women run business following recipes from the generations of women that came before us.  We have made minute modifications to some and my daughter created quite a few on her own! She is always in the kitchen baking up new ideas.

Q. How do I store my Treats?

Breads | Cookies | Brownies stay fresh on the counter for up to three days then can be stored in the fridge for another three days or in freezer for up to three months

For Breads - if you want to store your bread, we suggest slicing the bread, wrap each slice individually then place in plastic/freezer bag, remove all air from bag and place towards the back of the freezer. Remove overnight and allow to come back to room temperature before serving!  As the OG mums does, you can also warm it up in the toaster oven

Cookies - once stored in refrigerator remove about an hour before serving or lightly warm up in a toaster oven before serving 

Brownies - Stored in the fridge -> remove about  an hour before serving or treat  yourself to a warm gooey treat [toaster oven or microwave] 

Brownies - Stored in the Freezer [up to three months] --> Plan ahead, move the brownies down to the fridge  a minimum of twenty four [24] hours before you want to serve them and out on the counter an hour before eating.  You can also treat yourself to a warm gooey treat by placing them in the toaster oven or microwave.


Q. Do You Sell Gift Cards?

Yes, we See Gift Cards!  You may Purchase them HERE

Q. What forms of payment do you accept?

We accept all credit cards | Apple Pay | Amazon Pay | Zelle | PayPal | CashApp | Venmo

Q. Can I pay when I pickup Curbside?

No.  All items must be paid in advance using our accepted payment portal before your order is made and picked up; we accept no cash for curbside pickups

Q. Why are your prices higher than others?

Others offer great service for those looking for everyday desserts! We are a gourmet dessert shop with unique items each with their individual flavor profiles you won't find in other locations nor in your local grocery store.  Our prices reflect homemade handcrafted treats made from scratch small batch items, with custom created recipes

Q. Do you offer Wholesale Pricing?

Yes, we offer wholesale tier pricing.  For more details, visit HERE

Q. What kind of EVENTS are your items good for?

Our Brownies | Breads | Cookies are great for any and every occasion! They are not only delicious, they are easy to eat with no mess.  Corporate Events, Dessert Tables, Baby Showers, Weddings, Bridal Showers, Repast Services and of course, Just Because...