Welcome to MumsKitchens NYC - Come, Find Your Taste of Home™️

FAQ

Order and Shipping Information

Q. I need help ordering?

Look for the red envelope on the right side of the page and send us a note we will respond within 24 hours or less OR Look for the purple & white button on the lower right side and send us a text, we are here to assist in anyway we can and will respond promptly

Q. Where do you ship from?

We ship from Queens New York

Q. When do you ship your deliciously decedent items?

We ship on Mondays to ensure you receive the freshest tasting product!  So factor in about 2-3 business days after your order is received.  Processing times may vary throughout the year based on seasonal fluctuations - [holidays and extreme weather conditions]

Breads | Cookies | Brownies are temperature sensitive so we want to ensure they are shipped via USPS priority which will ensure a quicker delivery.  It is noted, you should consider setting up notifications once you receive your tracking information.

It is important to note, we do not ship CodFish Balls | Slap Yo Mama Coleslaw | Carefree Carrot Cake w|icing.  These items are all curbside pickup Specials

Q. Do You Deliver?

No. We currently offer curbside pickup

Q. My Order has not arrived, what next?

Please check your email for the notification of shipment - next check with the carrier [USPS] next reach out to us at mumskitchensnyc@gmail.com.  If your package is marked as delivered per USPS website, MumsKitchens NYC is not responsible for lost or stolen packages.  We will however, do our best, to find a way to make it right for you.

Q. Can I Return an Item

No. We are not able to take any returns on Food Items! We can however, work with you to find the best solution for the issue[s] you encountered that are acceptable to both of us

General Questions

General Hygiene |  Hand washing  |  Contractors

As a small business, we have had many safety precautions in place before the pandemic started!  We have just upped our requirements!  Everyone is required to wear a mask & gloves.  Everyone is encouraged to not touch their eyes nose nor mouth while working.  If they do, they are required to change their gloves.

Hand washing and changing gloves between activities is a must. 

No one is allowed into our kitchen/facility

All deliveries are made and picked up curb side!

All orders are picked up curbside!

We adhere to CDC guidelines and recommendations

Q. Food Allergens?

The Deliciously Decadent Treats are made in a facility where nuts [macadamia | walnut | pecans | Almonds are present] ingredients of milk, wholewheat and eggs are also present!

Please note we have separate mixing bowls, utensils and baking pans for our Vegan & GlutenFree items

Q. Does your baked goods have any additives or preservatives

No. We do not use additives nor preservatives in any of our products

Q. Who creates the special flavor combinations?

A majority of our recipes were passed down by my Mama & GrandMama! We are a made from scratch women run business following recipes from the generations of women that came before us.  We have made minute modifications to some and my daughter created quite a few on her own! She is always in the kitchen baking up new ideas.

Q. How do I store my Treats?

Breads | Cookies | Brownies stay fresh on the counter for three days then can be stored in the fridge for another three days or in freezer for up to two months

For Breads - if you want to eat a slice, we suggest slicing the bread, wrap each slice individually then place in freezer. Remove overnight and allow to come back to room temperature before serving! 

Cookies - once stored in fridge remove about an hour before serving or lightly warm up in a toaster oven before serving 

Brownies - once stored in fridge remove about  an hour before serving or treat  yourself to a warm gooey treat [toaster oven or microwave]

Q. Do you sell gift cards?

Yes, we sell Gift Cards - Purchase them HERE

Q. What forms of payment do you accept?

We accept all credit cards | Apple Pay | Amazon Pay | Zelle | PayPal | CashApp | Venmo

Q. Can I pay when I pickup Curbside?

No.  All items must be paid using our accepted payment portal before your order is made and pickup; we accept no cash for curbside pickups

Q. Why are your prices higher than others?

Others offer great service for those looking for everyday desserts! We are a gourmet dessert shop with unique items each with their individual flavor profiles you won't find in other locations nor in your local grocery store.  Our prices reflect homemade handcrafted treats made from scratch small batch items, with custom created recipes

Q. Do you offer Wholesale Pricing?

Yes, we offer wholesale tier pricing.  For more details, visit HERE

Q. What kind of EVENTS are your items good for?

Our Brownies | Breads | Cookies are great for any and every occasion! They are not only delicious, they are easy to eat with no mess.  Corporate Events, Dessert Tables, Baby Showers, Weddings, Bridal Showers, Repast Services and of course, Just Because...